My client, a leading organisation within the automotive and mobility sector, is now seeking an experienced Service Manager to join their team in Waterford.

Position Overview:

As the Service Manager, you will be responsible for leading the day-to-day operations of a busy Service, Maintenance and Repair department, ensuring exceptional customer service, operational efficiency, and strong commercial performance. Managing a team of Service Advisors and Technicians, you will play a key role in driving service standards, maximising productivity, and ensuring customers receive a professional and seamless experience from start to finish.

This is a full-time, permanent position offering a salary of €58,000 per annum, together with an annual performance bonus of up to 5% and a company vehicle. Working on a Monday to Friday schedule, you will join a growing organisation where strong leadership, people management, and operational experience are essential to success.

This is a permanent role, which will involve working for my client directly on a permanent basis, this is not an agency or short term role. I am assisting my client in finding suitable candidates to work for them directly.

Requirements:

• Minimum 5+ years' experience within a motor dealership Service or Aftersales environment.
• Minimum 2+ years' experience in a Service Manager, Aftersales Manager, Workshop Controller, or senior leadership position within a dealership.
• Proven experience leading and developing Service Advisors, Technicians, and workshop teams.
• Strong understanding of workshop operations, productivity management, and customer service delivery.
• Experience managing departmental KPIs, budgets, and performance targets.
• Excellent customer service and relationship management skills.
• Strong commercial awareness and problem-solving ability.
• Good working knowledge of dealership management systems and Microsoft Office.
• Excellent organisational, communication, and leadership skills.
• Full clean driving licence.

Responsibilities:

• Manage the day-to-day operations of the Service Department.
• Lead, motivate, and develop Service Advisors, Technicians, and support staff.
• Ensure exceptional customer service standards are maintained at all times.
• Monitor workshop productivity, efficiency, and utilisation.
• Manage departmental KPIs, budgets, and performance targets.
• Oversee service bookings, workflow planning, and resource allocation.
• Resolve customer concerns and escalated issues professionally and efficiently.
• Ensure compliance with all health, safety, and company procedures.
• Build and maintain strong relationships with customers, suppliers, and internal stakeholders.
• Drive continuous improvement initiatives across the service operation.

Benefits:

• Competitive salary of €58,000 per year
• Annual performance bonus of up to 5%
• Company vehicle
• 23 days annual leave plus 2 additional company days
• Pension Scheme
• Ongoing training and professional development
• Career progression opportunities
• Supportive and collaborative working environment

If you feel like you fit the above requirements and are currently seeking an exciting new challenge, please forward your CV for immediate consideration and confidential call back to discuss the role in more detail.

Your CV will never be sent to anybody without your permission.