JOB :

My client, a leading manufacturing company delivering innovative solutions and high-quality products are currently seeking a dedicated Customer Service Representative to join their team based in Ballycoolin, County Dublin.

Position Overview:
As a Customer Service Representative, you will be a key link between customers and the company, ensuring a seamless operational interface. Reporting to the Customer Service Lead (CSL), you will handle various responsibilities related to operations, sales support, and customer care.

This is a long term role that will start off as a temporary position, however once the client is happy with the progress they will transition into a permanent position.

Responsibilities:

- Maintain strong communication with the CSL, keeping them updated on customer-related activities.
- Proactively manage relationships with customers, providing service level support, handling complaints, and resolving issues.
- Manage specific inquiries within contractual obligations, considering price, product, and lead time.
- Liaise with Supply Chain to determine fulfillment strategy and resolve critical service issues.
- Process customer complaints, identifying opportunities for improvement in customer satisfaction.
- Contribute to service analysis and reporting for internal reviews.
- Adhere to depot procedures for standardized working practices.

Personal:
- Adhere to company policies regarding time, attendance, and behavior.
- Report instances of misconduct or timekeeping issues to HR and the CSL.
- Efficiently complete assigned tasks and manage arising problems, issues, or difficulties.
- Report problems, issues, or difficulties to the CSL.
- Report poor performance or insubordination to the CSL.
- Ensure activities align with the company's current policies and handbook.

Health & Safety:
- Ensure proper PPE usage.
- Report accidents, hazards, and near misses.
- Report malfunctioning equipment and disregarding of H&S regulations.
- Maintain safe working conditions and walkways.
- Report and follow up on Health & Safety issues. General:
- Participate in cycle counting and stock checks.
- Adhere to fleet management system.
- Prioritize housekeeping, including clear fire exits.
- Keep records filed and up-to-date for traceability.
- Monitor activities for adherence to best practices.
- Maintain a professional level of conduct and confidentiality.
- Fulfill reasonable requests from other Managers within capabilities.

Requirements:

- Previous experience in a customer service role.
- Strong communication and problem-solving skills.
- Familiarity with health and safety regulations.
- Ability to follow and implement company policies.
- Proficient in Microsoft Office.

Benefits:

- Competitive salary: €28,000 to €32,000 per year.
- Monday to Friday role with no weekend work.
- Opportunities for self-development and career progression.
- Inclusive and collaborative work environment.

If you feel like you fit the above requirements and are currently seeking an exciting new challenge, please forward your CV for immediate consideration and confidential call back to discuss the role in more detail.

Your CV will never be sent to anybody without your permission.

Job Type:
Full-time

Pay:
€28,000.00-€32,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Experience:
customer service: 2 years (preferred)

Language:
Fluent English (preferred)

Location:
In person