My client, a leading organisation within the automotive and mobility sector, is now seeking an experienced Senior Service Manager to join their team in Tallaght, Dublin 24.

Position Overview:

As the Senior Service Manager, you will be responsible for leading the day-to-day operations of a busy Service, Maintenance and Repair department, ensuring excellent customer service, operational efficiency and strong commercial performance.

You will manage and develop a workshop team that includes approximately 10 Technicians, together with Service Advisors and support staff. You will be responsible for creating a hardworking and positive team environment, improving productivity and driving revenue growth across the department.

This is a hands-on leadership position requiring a commercially focused and solution-oriented manager who can identify operational challenges, implement improvements and ensure the department consistently meets its performance and customer-service targets.

This is a full-time, permanent position offering a salary of up to €90,000 per year, together with an annual performance bonus of up to 5% and a company vehicle. The position operates on a Monday-to-Friday schedule.

This is a permanent role working directly for my client. It is not an agency or short-term position. I am assisting my client in finding a suitable candidate to join their team directly.

Requirements:

• Minimum of 5+ years’ experience within a motor dealership service or aftersales environment
• Minimum of 2+ years’ experience as a Service Manager, Senior Service Manager, Aftersales Manager or in a comparable senior dealership leadership position
• Proven experience managing and developing a sizeable workshop team, ideally including at least 10 Technicians
• Strong people-management skills with the ability to motivate teams, manage performance and maintain a hardworking culture
• Proven ability to drive departmental revenue, profitability and commercial performance
• Strong understanding of workshop operations, productivity, efficiency and technician utilisation
• Experience managing departmental KPIs, budgets and performance targets
• Commercially focused and able to identify opportunities for business and revenue growth
• Solution-focused approach with strong decision-making and problem-solving ability
• Excellent customer-service and relationship-management skills
• Experience resolving escalated customer and operational issues
• Good working knowledge of dealership-management systems and Microsoft Office
• Excellent organisational, communication and leadership skills
• Full clean driving licence

Responsibilities:

• Manage the complete day-to-day operation of the Service Department
• Lead, motivate and develop a team of approximately 10 Technicians, together with Service Advisors and support staff
• Create a positive, hardworking and performance-focused team environment
• Drive service revenue, profitability and overall departmental performance
• Monitor workshop productivity, efficiency, utilisation and labour recovery
• Set and manage departmental KPIs, budgets and performance targets
• Identify operational challenges and implement practical, solution-focused improvements
• Oversee service bookings, workflow planning and resource allocation
• Ensure work is distributed effectively across the workshop
• Coach employees, manage performance and identify training or development requirements
• Ensure excellent customer-service standards are maintained throughout the department
• Resolve customer concerns and escalated issues professionally and efficiently
• Identify opportunities to improve customer retention and increase service revenue
• Build and maintain strong relationships with customers, suppliers and internal stakeholders
• Ensure compliance with all health, safety and company procedures
• Drive continuous improvement across the service operation

Benefits:

• Competitive salary of up to €90,000 per year
• Annual performance bonus of up to 5%
• Company vehicle
• Monday-to-Friday schedule
• 23 days’ annual leave plus two additional company days
• Pension scheme
• Ongoing training and professional development
• Career-progression opportunities
• Supportive and collaborative working environment

If you feel like you fit the above requirements and are currently seeking an exciting new challenge, please forward your CV for immediate consideration and confidential call back to discuss the role in more detail.

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