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Level 2 Support Engineer (MSP)

Dublin, County Dublin (Hybrid)

Permanent

Up to €40k p/y

Hybrid

Posted:

13/1/25

#Reference:

4119593347

Please note that this job has expired.

While this position is no longer open, we welcome you to submit your CV below for consideration for other similar roles.

JOB DESCRIPTION

Our client is a thriving Managed Service Provider (MSP) offering cutting-edge IT solutions. They are looking for a skilled and passionate Level 2 Engineer to join their growing team. This is a fantastic opportunity to work with a dynamic group of professionals and develop your career in a forward-thinking, supportive environment.

Position Overview:


We are seeking an experienced Level 2 Engineer to resolve technical issues, provide exceptional support, and work with the latest technologies. You will be responsible for managing client and server devices, troubleshooting applications and services, and acting as an escalation point for Level 1 engineers. This is a fantastic opportunity for someone looking to grow their skills and work alongside a passionate team.

Requirements:


• 3+ years’ experience with MS365 tenancy, Azure, SharePoint, and Exchange Online.
• Expertise in firewall/network deployment & troubleshooting (wired/wireless).
• Experience with Windows Server 2016+ and Active Directory.
• Strong skills in project implementation, documentation, and customer relationship management.
• Relevant certifications (CompTIA Network+, MCSA/MCSE, Azure Intermediate, or similar) are a big plus!

Responsibilities:


• Resolve Level 2 technical issues across client and server devices (virtual & physical).
• Troubleshoot on-premises and cloud applications/services, including MS365 Admin, SharePoint, Exchange Online, and Azure Portal.
• Deploy, migrate, and document IT solutions.
• Act as an escalation point and mentor Level 1 engineers.
• Build strong relationships with clients and ensure their satisfaction.

Benefits:


• Competitive salary (negotiable).
• Hybrid work: 3 days onsite, flexible for the rest.
• Opportunity to work with a forward-thinking team and expand your skillset.
• A chance to make a real impact while working with the latest technologies.

If you are ready for an exciting new challenge and meet the requirements above, please submit your CV for immediate consideration. We will arrange a confidential call to discuss the role in more detail.

Your CV will never be sent to anyone without your permission.

Call our recruitment consultants directly to find out more each position or apply by clicking the button above and a member of Total Solutions will be in touch.

Edward Bennett

Senior Technical Consultant, IT and Engineering

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